GDPR and cookies
Privacy Policy
The protection of your personal data is a real priority for us and we respect your privacy. As part of the operation of the site www.colectorparis.com, we may collect personal data. This data will be processed in accordance with the purposes provided for at the time of collection.
Any processing of personal data concerning you is carried out in compliance with the applicable legal provisions in this area.
For any information or complaint regarding this site or its content, you can contact us at the following address by email: hello@colectorparis.com or via the "contact" tab on our site.
1. GENERAL DATA COLLECTION AND USE
Article 1. Recording and use of data
1.1. Visiting our website
Visiting our merchant website is free and we do not impose any obligation to communicate any personal data. If you do not log in via your user data, your visit remains anonymous.
1.2. Your user account
In order to be able to make purchases on our website, we ask you to create your user account. To do this, you must register certain information about yourself (personal contact details).
Providing your email address is mandatory as it allows us to send you order confirmations. It is a means of communication between you and us.
You are also asked, if you wish, to subscribe to our newsletter.
Information must be accurate when placing orders or requesting our services.
For security reasons, you agree to keep your user account access data confidential and in particular not to disclose it to third parties.
Access to the account is password protected and you can change the information you have filled in at any time.
This information and data is also retained for security purposes, in order to comply with legal and regulatory obligations.
The personal data collected on the site www.colectorparis.com are reserved exclusively for it. www.colectorparis.com is only required to communicate them to certain service providers in order to ensure the proper delivery of orders as well as any after-sales service.
Your bank details are transferred in encrypted form when you order and log in. We use SSL (Secure Socket Layer) technology. Absolute protection cannot be guaranteed. However, we do everything we can to ensure that you benefit from protection against the loss, destruction, access, modification or dissemination of your data by unauthorized third parties.
We record the contents of your orders and send you all the details of them by email. You will find the details of your recent orders in your customer area.
Article 2. Advertising – Newsletter
We use your data for advertising purposes, only if you have agreed to receive our newsletter. As a subscriber to our newsletter, you will receive information and promotional offers. You can unsubscribe at any time by sending an email to hello@colectorparis.com
We use the data collected as part of the processing of newsletters to personalize and best adapt our services to the user as well as for advertising purposes or as part of market research. The data that may be collected are: email, language, title, last name, first name, postal code, registration date, registration source, date of birth, interests, order history, IP address. This data is hosted on the infrastructure of the site www.colectorparis.com
Article 3. Social networks
www.colectorparis.com uses plug-ins from the social network Facebook (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.). The social plugins can be recognized by the logos of the websites facebook.com and instagram.com.
If you call up a website on our site that contains these social plugins, a direct connection is established to the servers of Facebook and Instagram, and from there the image you see of the plugin and the underlying functions are directly transmitted to your browser, which integrates them into the representation of our website. If you are logged in to Facebook or Instagram at this time with your user name and password, the information that you have visited our website is transferred there and can be assigned to your user account. If you interact with the social plugins (e.g. 'Like' on Facebook), the contents of our pages are linked to your Facebook or Instagram profile.
If you are not a member of Facebook or Instagram or have logged out of these providers before visiting our site, it is possible, however, that at least your IP address will be transmitted and stored there.
We would like to point out that the content and scope of the data collected and transmitted directly to Facebook or Instagram via the social plugin, as well as the duration of storage and the purpose of use, are determined exclusively by these providers. Further information can be found in the data protection notices of these providers.
Article 4. Cookies
When consulting the site www.colectorparis.com, information relating to the visitor's navigation may be stored in files on your terminal (computer, smartphones or tablets). These files, known as "cookies" have several objectives:
– the proper functioning of the site: adaptation of the display of our site depending on the terminal used, saving the basket, placing an order, etc.
– customization of navigation based on the user’s interests: highlighting products already viewed by the visitor, suggestion of equivalent or complementary products, etc.
– recording of statistical data (analytical cookies): number of visits, visitors, pages viewed, etc.
These cookies may be placed by www.colectorparis.com or by third-party suppliers, service providers of www.colectorparis.com.
If you do not wish to have a “link” to these cookies, you can disable their use by following the information in your browser. However, in this case you will no longer have access to all the features and services offered by the site www.colectorparis.com
Article 5. Google Analytics
Cookies linked to Google Analytics provide statistical information on site traffic and also enable advertising actions to be set up (Google Display and Google Remarketing). Visitors can disable Google Analytics advertising features by various means: via ad settings, or via any other available means. Some information such as the details of your order are transmitted to Google Analytics. However, we do not transmit any sensitive information about you or allow you to be identified.
2. YOUR RIGHTS
Article 1. Access rights
In accordance with the provisions of Law 78-17 of 6 January 1978 relating to information technology, files and freedoms, you have the right to access your personal data free of charge as well as the right to rectify, block or delete this data.
For any request relating to the processing of your personal data or to exercise your rights, we invite you to write to us, indicating your contact details (in particular your username) at: hello@colectorparis.com
Article 2. Right of revocation and opposition
You can object at any time, selectively or globally, to the use of your personal data whether for advertising purposes or for market research.
In particular, you can object to the future sending of newsletters or other messages. A written notification of your request is sufficient (by e-mail). You also have the option of revoking your consent for the purpose of an assessment of the risk of default or disclosure of your data in other contexts by sending a corresponding request to the above address.
GDPR (GENERAL DATA PROTECTION REGULATION)
GDPR AND COOKIE MANAGEMENT
This is in addition to our privacy policy.
You can change your preferences regarding cookies linked to our site at any time by contacting us by email: hello@colectorparis.com
We use personal data with your consent and take every precaution to keep it safe. Here's why we need it and how we use it.
Your personal information allows us to improve your customer experience. You decide what and how you want to receive from Www.colectorparis.com.
PROTECTION OF YOUR PRIVACY
On the website www.colectorparis.com, we protect the confidential data of our customers and visitors 100%. The team members are also consumers like you, customers of websites. This is why we are aware of data confidentiality. If you have a question about our data protection policy, do not hesitate to send us an e-mail at hello@colectorparis.com
Collecting information is necessary for the proper functioning of the site and a better browsing and shopping experience for you. We will explain what data is collected and how it is used:
– Name and contact details: First of all we need this information to be able to ship the products you have just ordered on our site. Then we can use this data to send you useful messages by email and/or SMS for delivery tracking for example or for fraud detection and therefore protect you against them. With your consent, this allows us to send you information about our products.
– Date of birth: Your date of birth can be useful for detecting fraud. It also helps us to know our customers better from a statistical point of view.
– Your gender: This information is also useful to us from a statistical point of view.
– Your purchase, browsing or contact history: This data is necessary for your customer journey on the site www.colectorparis.com and in particular when adding products to the basket. This data also allows us to manage the After-Sales Service (SAV). With your IP address or the type of device used (mobile, computer or tablet) we are able to automatically configure our site to adapt the display size or language for example. As you will have understood, this is a valuable help to provide you with the best possible level of service. Finally, all this data is useful to combat possible fraud.
– Payment information:
Payments by credit card are fully secured by our service provider, meeting the strictest standards for securing banking data. When paying, your bank details are transmitted in encrypted form and under certain conditions may be recorded by our service provider. At no time does Colector Paris have in its possession or knowledge your bank details.
– Social networks:
www.colectorparis.com may use your personal data to interact with you on its social networks. These same sites have their own privacy policy and terms of use.
– Sharing information with third-party companies:
We share some of your data with third-party companies in order to be able to perform different services in the sales process:
° Carriers for the delivery of your orders.
° Payment providers.
° The various professional service companies such as marketing agencies, advertising partners, website hosts, etc.
MARKETING MESSAGES (E-MAIL, SMS, etc.):
www.colectorparis.com, after receiving your consent, may contact you by email, text message or notifications to offer you news, product information or to keep you informed of current promotions. You can unsubscribe from these services at any time by sending us an email to hello@colectorparis.com . You will nevertheless continue to receive transactional messages related to your order such as order confirmations, parcel numbers for shipping tracking, satisfaction surveys, return requests, etc.
DATA RETENTION AND DELETION:
We keep your data for the entire duration of activation of your customer account in order to provide you with the best possible quality of service. After 3 years of inactivity, your personal information may be deleted.
Privacy Policy Update:
www.colectorparis.com reserves the right to update and modify the data privacy policy. If a significant change should take place, we will clearly communicate it on this page.
USER RIGHTS:
The GDPR incorporates new concepts regarding users’ rights regarding their personal data. Here are your different rights:
° You must be informed of the use of your personal information
° You have the right to access the personal information we hold about you and the ability to modify it.
° The right to be forgotten: you can request the deletion of your data, or that we stop processing or collecting it.
° The right to no longer receive direct marketing messages. You can do this from our newsletters or via the contact form. In fact, you can withdraw your consent to any content-based processing at any time.
° The right to request an export of your data to you or to another service provider
If you wish to exercise your rights, complain or simply ask questions, please contact us by email at hello@colectorparis.com
Cookies:
The site www.colectorparis.com uses different methods to collect information such as cookies, html tags, invisible pixels and similar technologies, widgets, buttons, integrated URLs, etc. Here is the different information that we record:
° IP address
° Identification cookie
° Hardware ID (media used)
° Browser and language
° Country
° Sites visited
° Behavior on the site www.colectorparis.com: clicks, searches, adding to cart, etc.
° Pages visited, access times, URLs
This information allows us to provide the best possible service to users and improve their online experience. Data from cookies and tags also allows us to obtain statistical data on site traffic to better understand the customer journey and the different interaction flows.
Some cookies are required for our site to function properly and are therefore always active. For example, they allow you to add products to your basket, to proceed with payment and to ensure data security throughout the purchasing process.
Other cookies are present to improve browsing performance by, for example, remembering selected preferences or to add features to our site. If you refuse these cookies, the site will logically become less efficient and the recommendations less precise.
Finally, social media and advertising cookies transmit information for third-party companies in order to adapt advertisements according to your preferences or interests. The processing of data collected by these cookies (third-party modules or widgets) is subject to the data protection policies of these companies or social networks. These cookies allow you to connect to these networks and share content there.
Contact us:
- If you have any questions or queries, please do not hesitate to contact our team by sending an email to hello@colectorparis.com
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