GENERAL CONDITIONS OF SALE
PREAMBLE
These general terms and conditions of sale govern the contractual relations between any non-professional user of the site "https://colectorparis.com/" and the merchant owner of said site, namely SAS COLECTOR PARIS, a French commercial company with share capital of 60,000 euros, domiciled at 43 rue de Turbigo 75003 PARIS, registered with the RCS PARIS under number 909 599 532.
Contact: “hello@colectorparis.com”.
The general terms and conditions may be freely modified at any time by SAS COLECTOR PARIS without these modifications affecting contracts previously concluded between a customer and SAS COLECTOR PARIS. The general terms and conditions of sale are enforceable as soon as they are posted online. Prior to any purchase, the customer must indicate online that he/she has read and accepts them.
The contractual relations between the customer and SAS COLECTOR PARIS are exclusively governed by French law. By accepting these general terms and conditions of sale, any customer therefore acknowledges and accepts that their contractual relations with SAS COLECTOR PARIS are exclusively governed by French law, regardless of the nationality of the customer, and/or the country of delivery of the goods purchased via the website “https://colectorparis.com/”.
WARNINGS
The company COLECTOR PARIS carries out a promotional activity, for the purpose of selling to the public, of a certain number of artistic works that it considers adapted to the general aesthetic orientation that it wishes to freely develop, in particular through exhibitions and its website specifically created for the online sale of reproductions or originals of works of plastic arts (drawings, paintings, sculptures, photographs, digital creations, NFTs, etc.). It collaborates with a certain number of artists within the framework of common interest mandate contracts, in accordance with the provisions set out in Articles 1984 et seq. of the Civil Code. In this context, the artists have given all necessary powers to SAS COLECTOR PARIS to ensure the promotional operations, presentation of the works to the public, sale, manufacture of reproductions for the purpose of selling the works, collection of the proceeds of the sale subject to retrocession of the agreed percentages to the artist.
The use of the site "https://colectorparis.com/" is offered only to non-professional buyers, namely individuals aged over 18 and with full legal capacity. The site is not intended for professionals. It does not allow the purchase of goods for resale in particular. Under these conditions, the customer is informed that SAS COLECTOR PARIS reserves the right not to honor any order that it considers abnormal in relation to the uses observed for a regular consumer.
The visitor to the site and the customer of SAS COLECTOR PARIS are informed that the site “https://colectorparis.com/” is designed based on functionalities offered by the company:
My Store Ecommerce powered by Shopify - https://www.shopify.com/fr cloud web development platform, whose personal data protection policy can be viewed at this address: https://www.shopify.com/fr/legal/confidentialite
The hosting of the site, as part of a subscription, is managed by the service provider OVH - https://www.ovhcloud.com/fr/web-hosting/ whose personal data protection policy can be consulted at this address: https://www.ovhcloud.com/fr/personal-data-protection/
The site was created internally within the company SAS COLECTOR PARIS.
The online payment provider is: PayPal https://www.paypal.com/fr/home whose personal data protection policy can be viewed at this address: https://www.paypal.com/myaccount/privacy/privacyhub
The data stored by SAS Colector is secure and stored on online cloud platforms:
- Dropbox https://www.dropbox.com/
- Google Drive: https://www.google.fr/drive/
SAS COLECTOR PARIS has taken care to choose partnerships, for the hosting of the site and the online payment system, which can guarantee a high degree of security, particularly in terms of data. COLECTOR PARIS does not directly handle any procedures concerning online payments made by customers.
SAS COLECTOR partners have implemented security measures intended to protect the Personal Information that they collect, process and host, including physical, electronic or procedural measures.
Among other things, they offer secure HTTPS access to most service areas.
The transmission of sensitive payment information (such as a credit card number) is protected by an industry-standard SSL/TLS encrypted connection.
To meet European data protection requirements, when a person uses the features of the site " https://colectorparis.com/ " hosted by the company "OVH" and is located in the European Economic Area.
In terms of cookies, any user or visitor to the website " https://colectorparis.com/ " can find out about the privacy policy/cookie policy implemented by SAS COLECTOR PARIS using a permanent tab: "GDPR and cookies", which can be viewed in particular from the footer of all pages of the site and whose content can be downloaded and printed: The user or customer of the site can have access to transparent information, including on cookies. They are informed of their rights in this area.
All users are aware of the lack of constant and perfect reliability of the Internet network, particularly in terms of relative security in terms of data transmission or continuity of access, navigation performance. All users are informed of the need to implement technical means of protection and security within their terminals (computers, mobiles) in order to prevent the spread of viruses and other malware, to practice prudent use of the terminals in their care.
1 / Definitions:
1.1: Works of art and reproductions
COLECTOR PARIS ensures the sale of certain works of art, within the meaning of French tax provisions. These provisions usually serve as a basis for establishing a difference, from a tax perspective, between a work of art and a reproduction. COLECTOR adopts the definitions retained by French tax law in this area. On the COLECTOR website, the customer can purchase either works of art or reproductions. The customer is required to carefully examine the description given for each artistic work presented on the site in order to ensure their characteristics. In the event of the sale of a reproduction, COLECTOR indicates the total number of reproductions of the work published by the artist, at his choice and under his responsibility, according to the formats and mediums concerned by the reproduction in question.
With regard to the tax definition of a work of art or a reproduction, this contract refers in particular to this tax publication:
According to the tax administration, paintings and drawings may be considered as works of art, in particular, when they are entirely hand-made by the artist, with the exception of certain exceptions, such as architectural drawings, commercial or industrial designs, and hand-decorated manufactured articles. When it comes to engravings, prints or lithographs, these are considered originals if they are drawn in limited numbers from one or more plates entirely hand-made by the artist, with the exception of any mechanical or photomechanical precedent.
As regards photographs taken by an artist, printed by him or under his control, they must be signed and numbered within the limit of 30 copies in all formats and media combined to continue to be considered original works of art (beyond this, reproductions).
In the case of tapestries or wall textiles based on original artists' cartoons, the tax authorities authorize the reproduction of eight copies for each of them; the same limit applies to enamels on copper, if these bear the signature of the artist from the art studio.
The following are considered works of art: original productions of statuary art or sculpture in all materials, with the exception of jewelry, goldsmithing and jewelry items, provided that the productions are executed entirely by the artist. Also considered works of art are sculpture castings in a limited edition of eight copies and controlled by the artist. On the other hand, the quality of work of art must be refused to molds for sculpture castings and to artisanal or mass-produced productions as well as to works executed by mechanical, photomechanical or chemical means.
Therefore, in application of the tax definitions, the parties to this contract intend to define by the term "reproduction", the reproductions of original drawings or paintings, digital graphic works of artists which could have been made (by the artist or COLECTOR) by means, for example, of the system of "Digigraphie" as developed by EPSON; they also intend to qualify between them by the term "reproduction" all other techniques which might not correspond to the restrictive definition retained in article 98 A of the CGI for an original work in the event of use of a reproduction system/technique for the works in question.
1.2: Original work by the artist
Within the framework of this contract, the parties intend to define the original work of the artist as a work of the mind, within the meaning of the provisions of the Intellectual Property Code, whatever the medium and the subject, which would manifest the expression of his personality, in particular in the choices made for its creation, whether it is a work of art or a reproduction. COLECTOR only promotes and sells original works from this point of view, even in the form of reproductions, the artist guaranteeing to COLECTOR and the client that he is always the sole author of the works he sells, having all copyrights on this subject, so that neither COLECTOR nor the client are disturbed.
1.3 Intangible Property Rights
When selling a work of art or a reproduction made via COLECTOR, the owner only purchases the physical medium of the original work (or the NFT token), it being specified, in application of the provisions of intellectual property law, that the intangible property rights that are the patrimonial rights and the moral rights belong to the author of the work.
1.4: VAT
This contract is subject to French law. As an intermediary (agent) in the field of the sale of artistic works, COLECTOR PARIS applies by default a VAT of 20% on the sale of works to the public on its website.
2/ Subject:
The company COLECTOR is mandated to present to the public and sell, in particular online, works by different artists, in different formats and mediums, works of art or reproductions, under the conditions provided and explained on the site and in these General Terms and Conditions. Each work is presented on the site by means of different visual representations online and with mention of its main characteristics: title, name of the author, biography of the author, quality of the work (work of art or reproduction), medium, format, reproduction technique, number of copies, indication of the artist's signature, price of the work, possible provision of a certificate of authenticity from the artist (in the case of a work of art), so that the potential customer benefits from sufficient information for an informed purchase. The mentions and reproductions indicated online by COLECTOR for the presentation of each work for sale are binding on the customer and are added to these General Terms and Conditions to constitute the contractual scope.
3/ Creation of a customer account on the site “https://colectorparis.com/”
Anyone can browse the site freely. To purchase a work online, you must create a personal customer account on the site, using the features provided, by providing, under your responsibility, all the necessary data on a form (user name, surname, first name, email address, postal address with country, telephone number).
The information, particularly of a personal nature, freely communicated is used solely by the company COLECTOR to carry out its services to the customer, with a view to the delivery, after purchase, of the goods ordered. It is therefore important to provide accurate data.
After creating this personal account, the customer must identify themselves before placing any new orders.
When creating their personal account, the customer chooses a unique identifier (username) and provides a valid email address that will be used to create their account (after verifying the address by confirmation). The customer must choose a strong confidential password, which they agree not to communicate to third parties. In the event that the customer suspects theft of the identifier and password concerning their personal account, they must inform SAS COLECTOR PARIS without delay and take all necessary steps to change the password and secure their account. For its part, if COLECTOR were to notice the existence of a fraudulent customer account (which could lead to non-payment, for example, or to incorrect deliveries, infringement of third-party rights, etc.), it reserves the right to suspend it, after sending an information email on this point to the email address given to it for the creation of the account in question, 24 hours before this deletion, or even immediately afterwards in the event of an emergency (to avoid any fraud or imminent embezzlement).
Furthermore, at the request of any customer, any personal account may be closed by SAS COLECTOR PARIS, with deletion of all data concerned (except where administrative archiving is required), within 48 hours of receipt of the request.
This request can be made by email to the following address: hello@colectorparis.com
4/ Characteristics of the works presented
COLECTOR takes care to present the works online in the most precise and professional way possible, through visual representations and faithful mentions. We also remain at your entire disposal for any additional information. Do not hesitate to contact us for any request for additional information by email at the following address, hello@colectorparis.com, specifying the works concerned by your requests. Even if we take the greatest care in communicating faithful photographs, the use of terminals by the visitor can lead to color variations depending on the quality of the screens and the calibrations carried out.
5/ Orders on the site
We provide our website to you 24 hours a day, 7 days a week.
You can make your choice of works based on the descriptive mentions and visual reproductions posted online for each of them. In the event of a purchase request, you will need to provide a certain amount of data via a form (creation or connection to your customer account) which should allow us to provide our service. You must also declare that you have read and accepted these general terms and conditions of sale before any online purchase. They are deemed to have been transmitted to the customer on a durable medium because they can be downloaded by the customer in pdf format on our site, in the T&Cs tab on the home page.
During the process of validating your basket , you will have to check the accuracy of your order again, at the time of the summary, before purchase.
Our site offers you several secure payment methods. You can therefore choose the one that suits you best. Once you have selected your payment method, you must proceed to pay for your order. Any order entails the obligation of perfect payment.
The payment made and the confirmation of the order together formalize the sales contract that binds you to SAS COLECTOR PARIS. An email confirmation of your order will be sent to you as soon as possible. An order confirmation sent by email to the customer is considered to be made on a medium allowing the customer to store information addressed to him personally, to consult it for a specific time, and to reproduce it identically. However, it is recommended to print the confirmation email.
If you do not receive any email following your order, after checking your spam, you must contact our customer service immediately by email ("hello@colectorparis.com"), mentioning all information on your order to resolve any possible problem.
SAS COLECTOR PARIS cannot be held responsible in the event of an input error in the order which is attributable to the customer.
Regarding the availability of works (for reproductions) put online, we offer on the site mainly those that we hold in stock. Consequently, we are normally able, most of the time, to be able to make deliveries in accordance with your wishes, following your orders of products on our website, within the deadlines indicated below. However, it is possible that certain reproductions must be made after ordering, in addition to the need to have them signed by the artist, as may be provided and mentioned in the description of the work. In this case, COLECTOR will inform you by email, following your order, of the manufacturing process and the expected deadlines for fulfilling your order.
6/ Price
The prices are those mentioned on the site and are applied when placing the order for each work. This corresponds to the acquisition price of the material support of the original work concerned (the immaterial rights belong to the artist), depending on its characteristics in particular. Delivery costs are then added, which are indicated at the time of ordering.
SAS COLECTOR PARIS being a French company, the sales prices are indicated in euros and all taxes included (TTC), excluding delivery costs. The value added tax (VAT) is that in force on French territory, according to the legislation in force at the time of the order.
In the event of payment in euros on our site, the customer outside the European Union (or a member of a European country but retaining a currency other than the euro) acknowledges that their banking establishment and/or the online payment organization they have chosen may charge them additional fees, in particular exchange rate fees. Eventually, our website may allow you to choose to display prices in a currency other than the euro, depending on your country of residence and order shipment. The exchange rates in force may then show price fluctuations compared to the reference amounts in euros.
It remains possible that the company may use in the future, for people placing an order via our site from countries outside the European Union (including Switzerland, Norway, United Kingdom), an application allowing the calculation and possible payment of the VAT that would be applicable to them (or absence of VAT), according to known tax situations. However, as it stands and by default, the prices displayed on the site are all inclusive of VAT, at the VAT rate in force in France at the time of purchase. Consequently, foreign customers who are not liable for VAT, or for a lower VAT, are informed of this French VAT regulation online on any purchase made on our site and accept it. They can contact us to inform us of their situation from this point of view.
In addition, VAT that may be in force in the country of receipt of deliveries and/or any other taxes without exception, equivalent or not, customs fees in force depending on the States may be applicable in addition to the order prices paid to COLECTOR. These situations depend on the legislation to which customers are subject. These taxes and/or fees could in particular be requested by the carrier chosen by SAS COLECTOR PARIS, upon receipt of the package, after passing through customs.
In all cases, the customer undertakes, with the order, to honor all applicable taxes according to the legislation in force, in addition to the price of the products purchased and the delivery costs to receive the product(s) delivered by any service provider or subcontractor freely chosen by COLECTOR PARIS.
It is advisable to contact the tax authorities of the states concerned to obtain all information.
When customs operations must be carried out by the carrier designated by COLECTOR PARIS or its substitute, SAS COLECTOR PARIS may give it a mandate to act as customs representative, acting directly in the name and on behalf of the ordering party as provided for:
- Article 18 of the Union Customs Code (Regulation (EU) No 952/2013 of 9 October 2013) and
- Article 18 of the Union Customs Code (Regulation (EU) No 952/2013 of 9 October 2013) and
- the decree of April 13, 2016 as amended by the decree of May 31, 2018 relating to customs representation and the registration of customs representatives.
The carrier service provider of SAS COLECTOR PARIS may provide any of the following services on behalf of the sender or the recipient as part of the execution of the services:
1) complete all documents, modify product or service codes, and pay all duties, taxes or penalties required by applicable laws and regulations (“Customs Fees”),
2) act as the shipper's freight forwarder for customs and export control purposes and as the consignee for the sole purpose of appointing a customs broker to ensure customs clearance and entry into the territory and,
3) divert the Shipment to the consignee's customs broker or any other address upon request made by any person whom DHL reasonably believes has the necessary authority to do so.
Information is available on this site:
The customer must provide accurate information, in particular on the country of delivery; he must not seek to totally or partially evade a VAT (or other tax) payment that would actually be due by any inappropriate behavior (act or omission). He must honor, in addition to the price paid on the website, any possible taxes that may be added to it, of whatever nature and without exception, according to the legislation applicable in his country for an online purchase from a French company with a view to delivery in his country and effective delivery by the carrier freely chosen by SAS COLECTOR PARIS.
The flat rate contribution to delivery costs, if necessary, depending on the order amounts, will be indicated to the customer at the time of ordering and before the summary to be validated; these amounts will be in addition to the price of the works transferred (material support of the works).
7/ Secure payment
The price is payable in cash, in full, on the day the order is placed.
Any failure to pay for an order, even partial, whatever the cause and origin, constitutes a valid reason for non-delivery by SAS COLECTOR PARIS of the works ordered and for cancellation of the order.
The SAS COLECTOR PARIS website provides its customers with several secure payment methods managed by third-party companies, all of which have a very high level of security, in accordance with international standards. SAS COLECTOR PARIS does not process, store or directly collect any banking data from its customers. None of this data passes through its systems.
8/ Transfers of works / concessions of rights
The company COLECTOR PARIS is mandated by artists to sell specific material supports, according to the descriptions given, of their original works. Consequently, the client is informed that he does not acquire any rights other than that of ownership of a specific material medium of an original work of the mind, within the framework of strictly private use: for example the original of a work of art, with a certificate of authenticity from the author, or a numbered and signed reproduction from the artist. Intangible intellectual property rights, including moral rights, remain the property of the artist. The client therefore imperatively refrains from making professional and/or commercial use of the material medium of the work he acquires, in particular by making in turn different representations to use the work in question for purposes other than those of an exhibition in a strictly private framework. He does not acquire any other concession of rights, without exception, which prohibits him from publishing the work or reproductions, from presenting them to the public in a professional and/or commercial, advertising manner, etc.
9/ Originality of the work of the mind / limitation of liability
COLECTOR collaborates with artists who guarantee that they do not infringe any third-party rights, in particular by refraining from illicitly borrowing from other previous works of the mind. If it were to happen that the customer had purchased, via COLECTOR, a work that would be definitively recognized by a competent French court as an infringement, COLECTOR's liability will be limited, at most, to a sum equal to the purchase price of the work by the customer, which it recognizes and accepts, waiving in advance any other claim for compensation or conviction against COLECTOR by accepting these General Terms and Conditions.
10/ Deliveries
Your order will be delivered to the address indicated when you placed your order (the one indicated in your personal space). In order to carry out its due diligence, the customer service of SAS COLECTOR PARIS may exceptionally request additional information to that provided online (copy of identity document, proof of address for works of art, in particular depending on the values at stake, the destination countries, etc.). In order to ensure the dispatch of your order on time and to resolve any possible difficulties, we recommend that you provide us with a telephone number where you can be easily reached (preferably mobile). The customer is informed by e-mail, once the order has been dispatched, that his invoice including the delivery costs and the applicable VAT is available on his customer account, or it will be sent by e-mail or at the time of delivery.
SAS COLECTOR PARIS delivers to all countries in the world, except in exceptional circumstances, except in countries with which trade is legally restricted/prohibited based on international standards, cases of force majeure, armed conflict, health context, etc., etc. which would prevent us and/or our partners from carrying out our mission. In such a case, after any online purchase, our company will contact you to explain the problem encountered and will reimburse you within 14 days, via the system used for the purchase.
Delivery consists of the transfer to the customer of physical possession of the products. In application of the legal provisions of the Consumer Code, any risk of loss or damage to the goods is transferred to the consumer at the time when the latter or a third party designated by him, and other than the carrier proposed by the professional, takes physical possession of these goods. It is up to the customer to check that the works received comply with his order, in the presence of the carrier; that they, in particular, have not been damaged during transport. In the event that he notices any anomaly (work that appears to be missing, deterioration of the packaging, etc.), he must express his reservations as precisely as possible to the carrier, in writing, at the time of delivery of the package and report them as soon as possible, by email, to SAS COLECTOR PARIS ("hello@colectorparis.com").
We will inform you by email of the procedure to follow in the event of a non-compliant order.
For an optimal delivery service, SAS COLECTOR PARIS has chosen a partnership with GLS and La Poste by colissimo system against signature. It can change service provider. A tracking number can be communicated to you for tracking the delivery. The following deadlines, simply INDICATIVE, will be sought by SAS COLECTOR PARIS:
- Within 10 working days for France, the European Union, the United Kingdom, Switzerland and Norway, except in exceptional cases,
- Within 15 working days for destinations outside the European Union, except in exceptional cases.
- Within 15 working days for destinations outside the European Union, except in exceptional cases.
We obviously do our best, with our partner, to ensure deliveries as quickly as possible. However, for delivery times that are contractually imposed on SAS COLECTOR PARIS, the latter intends to be able to avail itself of the legal provisions recalled below, namely a maximum legal period of 30 days.
An order placed on a Saturday, Sunday or public holiday will only be validated and processed from the following working day. Your signature will be requested upon delivery (except in the event of a special situation such as the measures taken with the health crisis linked to COVID 19, for example). In case of absence, a delivery notice is left in your mailbox and allows you to collect your package from the carrier or to schedule a new delivery.
SAS COLECTOR PARIS makes every effort to respect the delivery times mentioned when registering your order. In the event of non-receipt of a package within the indicated time, an investigation will be conducted with the carrier. This can take up to 30 working days maximum from the day the confirmation email of receipt of the order is sent (subject to payment being made).
SAS COLECTOR PARIS cannot be held responsible in the event of force majeure or actions of the customer for any failure to deliver. It is not responsible for the carrier's failures either, if it demonstrates having entrusted the work to the latter for shipment. In any case, the customer's failure to receive the order within the period indicated above of 30 days may lead to the cancellation of the sale, at the express written request of the customer, by registered letter with acknowledgment of receipt (SAS COLECTOR PARIS, 43 rue de Turbigo 75003 PARIS / France) or by email ("hello@colectorparis.com"), under the conditions provided for in articles L216-2 and L 216-3 of the Consumer Code.
In accordance with the legal provisions, the professional delivers the goods on the date or within the period indicated to the consumer. He delivers the goods without undue delay and no later than thirty days after the conclusion of the contract. Delivery means the transfer to the consumer of physical possession or control of the goods. In the event of failure by SAS COLECTOR PARIS to meet its obligation to deliver the goods no later than thirty days after the conclusion of the contract, the consumer may terminate the contract, by registered letter with acknowledgement of receipt or by email, if, after having ordered, in the same manner, the professional to make the delivery or provide the service within a reasonable additional period, the latter has not performed within this period. The contract is considered terminated upon receipt by SAS COLECTOR PARIS of the letter or written document informing it of this termination, unless it has been performed in the meantime. When the contract is terminated by the customer under the conditions set out in Article L216-2 of the French Commercial Code, SAS COLECTOR PARIS will reimburse the consumer for the amount of the purchase and the transport costs, at the latest within fourteen days following the date on which the contract was terminated if transport has not taken place.
If COLECTOR is able to demonstrate that it has entrusted the work to the carrier, the guarantee will be provided by the carrier's insurance, based on the purchase price of the work, excluding transport costs.
11/ Delivery of a non-compliant or damaged work
If the work does not conform to the order, following a delivery error by SAS COLECTOR PARIS on the reference of the work purchased, or if the work arrives damaged due to damage occurring during the order, after inspection upon delivery by the carrier, you can refuse delivery, by expressing in writing all reservations to the carrier and informing us by email as soon as possible. If you have accepted the delivery, but expressed your reservations and after having informed us by email (hello@colectorparis.com), we will tell you the procedure to follow to return the product to us as soon as possible, preferably with our carrier partner, who can come and collect the product from your address, or agree on another method with you, at our expense.
We may charge our transport providers for product return procedures deemed non-compliant or damaged by customers, the cost of returning the products being at our expense. To the extent that you have returned the non-compliant or damaged work to us and we have received it for verification of non-compliance or deterioration, we may reimburse you for the purchase amount and costs within 14 days, or, if possible and at your choice, send you a new delivery of the work previously purchased (if it is a reproduction or if there is still a copy of the work of art available for sale).
SAS COLECTOR PARIS conditions and defers all the expected diligence, according to the choice above, upon receipt of the return of products considered non-compliant. The return address will be indicated to you or to the carrier responsible for the return. In the event that a returned work turns out to be in fact in conformity with the order, and/or without deterioration, without defect, SAS COLECTOR PARIS may in this case prefer to refund the customer for the product purchased, but not follow up on any other possible request, which would be equivalent to a new order for the product. Similarly, it may subsequently refuse any possible new order from the customer in question, if it judges that the return was abusive.
In all cases, including exercising the right of withdrawal (see article 12), if the company COLECTOR were to note a situation of abusive return(s), it could refuse to honor any possible subsequent order.
12/ Right of withdrawal
The customer has a period of fourteen (14) days from the date of receipt to exercise his right of withdrawal with SAS COLECTOR PARIS, without having to provide reasons or pay a penalty, provided that the work(s) is (are) returned in its (their) original condition AND still in unopened plastic packaging when there is one, within fourteen (14) days following communication of the decision to withdraw.
You will need to send us an email to express your wish to withdraw from a specific order, with references, in a clear manner: (hello@colectorparis.com).
If you withdraw immediately after your order, provided that you clearly express your decision to us by email ("hello@colectorparis.com"), before we have shipped your package, we will cancel the shipment of the package and the sale. In this case, we will offer you a full refund, which will take place within 14 days via the payment method you had chosen, unless you prefer an exchange for a work of equivalent value or benefit from a credit. We will inform you of the procedure for setting up these services and confirm the procedure by email or information on your personal account.
The customer's attention is drawn to the return conditions.
If you express your wish to withdraw after receiving the package, you must follow the procedure provided. Mainly, you must first express your wish to withdraw by email ("hello@colectorparis.com"). We will respond to you within 48 hours (working days) to give you the procedure to follow.
The return costs will be your responsibility and your responsibility, in particular by choosing the carrier and taking out insurance corresponding to the value and requiring delivery of the package against signature. The risk of loss or damage to the goods is transferred to the consumer upon delivery of the goods to the carrier.
The 14-day period mentioned runs from the day of receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods.
If no other address has been indicated for returns, packages must be sent to SAS COLECTOR PARIS, 45 Av. du Président JF Kennedy, 64200 Biarritz .
The customer only bears the direct costs of returning the goods. As a general rule, the customer will have to bear a cost of returning the works, within the framework of the withdrawal, similar to that calculated/indicated for the delivery of the order concerned.
The works (artworks or reproductions) must be returned in perfect condition, in unopened plastic packaging when they exist.
The opening by the customer of a transparent sealed packaging or other closing system protecting the work and allowing its viewing makes its return impossible.
In such cases of deterioration/depreciation of the returned works, or opening of the sealed packaging, they may be returned to you at our expense one last time and will not be subject to any reimbursement.
An email or several emails will be sent to you for the return procedure/possible refund/problem resolution/
Your possible refusal to receive a product returned by us due to prior non-compliance with our withdrawal conditions is your responsibility towards the carrier and SAS COLECTOR PARIS. No refund or compensation will be given, even after refusal to receive a product returned by us.
When the right of withdrawal is exercised legitimately, without abuse and in accordance with our policy, SAS COLECTOR PARIS will reimburse the customer for the full amount paid, including any delivery costs that may have been paid by the customer initially, without undue delay, within fourteen days from the date of receipt, against signature, of the package containing the works subject to withdrawal. SAS COLECTOR PARIS will defer any reimbursement until the goods have been recovered and examined to verify their condition. If COLECTOR were to note a situation of abusive or too frequent exercise of the right of withdrawal, it may refuse to honor any possible subsequent order.
13/ Information technology and freedoms
In application of the Data Protection Act No. 78-17 of 6 January 1978, the personal data requested from the customer are necessary for processing their order and issuing invoices. Personal information is processed by SAS COLECTOR PARIS for the purposes of customer relationship management and prospecting. The customer has the right to access, rectify and oppose data concerning them. To exercise this right, the customer must send a letter to the following address: SAS COLECTOR PARIS, 43 rue de Turbigo 75003.
14/ Intellectual property
The COLECTOR PARIS brand or sign belongs to SAS COLECTOR PARIS. No use of the brand and logo is authorized. It is prohibited to use all of the informative, editorial content and photographs or drawings present on the website, in any way whatsoever and for any purpose whatsoever without the express prior consent of SAS COLECTOR PARIS, which reserves the right to refuse any request in this sense that does not agree with it or does not fall within its communication policy. It is also prohibited to organize, in particular for a commercial/promotional purpose of third parties to SAS COLECTOR PARIS, any form of redirection to the website of the company COLECTOR, without its express prior consent; more generally to use the content, whether or not it is subject to copyright and the functionalities of the site for a purpose other than that of the sole consultation of the articles presented during a visit by an individual, with a view to possible orders.
15/ Various stipulations
These General Conditions, the information mentioned for each work presented and the order summary form a contractual whole summarizing all of the agreements entered into between the parties.
These General Conditions and all contractual relations between SAS COLECTOR PARIS and the client, without exception, all possible disputes arising during consultation operations, purchase of products, deliveries, interpretation of the contract, cancellation conditions, etc. are subject to French law and the jurisdiction of the courts within the jurisdiction of the registered office of SAS COLECTOR PARIS.
